Thank you for shopping at freezone.lk. We value your satisfaction and strive to provide you with the best online shopping experience possible. If, for any reason, you are not completely satisfied with your purchase, we are here to help.
Returns
Standard Return Policy
We offer a 30-day return policy for digital products. If you are not satisfied with your purchase, please contact us within 30 days of the purchase date. Ensure that the product remains unused and in its original, unaltered form.
Digital Product Return Guidelines
To qualify for a return, the digital product must be unused and in its original format. Please reach out to us within 30 days of your purchase to initiate the return process.
Return Conditions
We accept returns for digital downloads within 30 days from the purchase date. The product must be in its original form and not used in any way to be eligible for a return.
How to Return a Digital Product
If you wish to return a digital download, please contact our support team within 30 days of purchase. The product must be unused and in its original condition to be eligible for a return.
Refunds
Refund Process
Upon receiving and reviewing your return request, we will inform you of the refund status. If approved, the refund will be processed to your original payment method, excluding any initial shipping charges.
Refund Policy
After we receive and inspect your returned digital product, we will notify you of the refund status. If your return meets the criteria, we will process the refund to the original payment method, excluding shipping fees.
Refund Details
Once we have processed your return, we will update you on the refund status. If approved, the refund will be issued to your original payment method, minus any initial shipping fees.
How Refunds Work
When we receive your return request and verify the eligibility, we will proceed with the refund to the original payment method, excluding any shipping charges from the initial purchase.
Note: Refunds will be processed and returned to the original payment method used at the time of purchase. This ensures that the refund is securely credited back to the same account from which the payment was initiated.
Exchanges
If you would like to exchange your item for a different size, color, or style, please contact our customer support team within 10 days of receiving your order. We will provide you with further instructions on how to proceed with the exchange.
Non-Returnable Items
Certain items are non-returnable and non-refundable. These include:
- Gift cards
- Downloadable software products
- Personalized or custom-made items
- Perishable goods
- Damaged or Defective Items
In the unfortunate event that your item arrives damaged or defective, please contact us immediately. We will arrange for a replacement or issue a refund, depending on your preference and product availability.
Return Shipping
You will be responsible for paying the shipping costs for returning your item unless the return is due to our error (e.g., wrong item shipped, defective product). In such cases, we will provide you with a prepaid shipping label.
Processing Time
Refunds and exchanges will be processed within 3 business days after we receive your returned item. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.
Contact Us
If you have any questions or concerns regarding our refund policy, please contact our customer support team. We are here to assist you and ensure your shopping experience with us is enjoyable and hassle-free.